This Shipping Policy is made for the use of the website. This document tells the user about the rules regarding the shipping of the products once ordered on the website. This document can be used for any type of industry delivering products to its customers.

It should be noted that this document only includes the Shipping Policy. Website owners may require further documents such as Website Terms and Conditions, Cookies Policy, Refund Policy, and Privacy Policy. However, such documents are not included and must be obtained separately.

By using the Shipping Policy, the website owners can answer their user’s questions about the shipping and delivery of the products, which helps to build trust with their users. As more and more people are willing to purchase goods online, it is increasingly common that users want to know about Shipping Policy before making any decision to purchase online.

How to use this document?

Once this document has been prepared, it needs to be published on the website and needs to be made easily accessible/visible to the users. It is better to provide a link on the home page of the website.

This Policy clarifies the following matters:

• General shipping rules: under this, the general rules regarding shipping can be included.
• Standard Delivery Timeline: The products will be delivered within 5-7 working days from the date of placing the order.
• Cost of shipping: the rules regarding shipping costs will be covered under this clause.
• Shipping updates: defines how the customers will be updated about the shipping status of the products ordered.
• Shipping time: includes the normal shipping time taken to deliver the products.
• Buy online and pick up at the store: the user can add an option of online purchase and collecting the goods at the store.
• Local delivery: instant local delivery options will be covered under this clause.
• International shipping: international shipping rules, regions covered, cost of shipping, the time required for shipping, etc. will be covered under this clause.
• Missing or lost products: this defines what to do when the customer does not receive the ordered products.
• Changes to this Policy: the customers will be informed that the website reserves the right to modify the terms of this policy at any time without any notice.

Applicable Law

The Shipping Policy will be covered under the general rules of the Indian Contract Act, 1872.

Cancellation Policy

• Cancellation by Thefirstparents
• In case of cancellation of the appointment by practitioners/ by Thefirstparents due to any reasons, three options are available to the user:
  • He may ask for rescheduling the appointment with same or different practitioner, or
  • He may claim a refund of the pending session payment, or
  • The advance payment may be added as credit in the account of the consumer and be adjusted in due course for future consultations within one-month time.

Cancellation by User before the date of service:

• • • Cancellation in case of single session/consultation
    • Cancellations made before 24 hours of scheduled session date; you will receive a 100% refund.
    • Cancellation made within 24 hours of scheduled session date, no refund will be made
    • Cancellation in case of multiple session or package
      If you buy a package of multiple sessions with an 100% advance payment. In case of cancellation, refund will be issued based on below scenarios.
    • If cancellation is made prior to consuming the 50% sessions of the package, the refund will be made based on no. of sessions left multiplied by per session rate (where the per session rate will not be calculated as Total package cost divided by total no of session in the package, The per session rate will be the STANDARD rate which are charged by practitioner to provide the individual session which are generally higher than a package per session charges)
  • • Cancellation by Thefirstparents
      In case, User has paid for the service and due to any reason if not availing the session(s) for more than one month, the service will stand automatically cancelled. User is eligible to get the refund of pending session in such cases however he/she has to raise a (written) refund request within one-month time from the date of automatic cancellation.

Return And Refund Policy

• • 1. Refund with respect to services will be subjected to the sole discretion of Thefirstparents and will be made in accordance with the cancellation policy mentioned above.
    2. Please note that all returns and related procedures shall be carried out by the third-party seller(s) whose products have been purchased by You. Therefore, Thefirstparents shall not be liable for any loss, damages, action, claim or liability arising out of or in connection with any act, omission or negligence of such a third-party seller with respect to the return of purchased product(s).
    3. In case a Practitioner is not available to provide the scheduled consultation, you can report the issue to Thefirstparents and request for cancellation, post which Thefirstparents will process the refund amount equaling to the total actual amount paid by You, including any internet handling fees.
    4. In the event it is proved that a practitioner has acted in a manner that is against any applicable laws or in an abusive manner, Thefirstparents may provide refund either wholly or in part to You, subject to an investigation undertaken by Thefirstparents.
    5. In the event it is proved that You have demonstrated abusive nature during the consult, you shall not be eligible for any refund and Thefirstparents/Practitioner shall be entitled to take any legal action as applicable.
    6. In the case where the user does not show at scheduled appointment/consult, without cancelling, rescheduling or informing the Practitioner or Thefirstparents, the user shall not be liable for any refund.

Please note the official address of the company is CD 65,Sector 1,Salt lake,Kolkata 700064